Privacy Policy

1. Who We Are

RapidFix (“we”, “us”) provides doorstep car and bike repair, servicing, and related automotive services. This policy explains what information we collect when you use our website or book a service, how we use it, and your choices.

2. Information We Collect

• Your name and contact number
• Email address (if provided)
• Vehicle details (type, make, model, registration) and the service requested
• Service location / address, where required for doorstep service
• Messages you send us via WhatsApp, phone, or our website

3. How We Use Your Information

• To process and confirm your bookings
• To carry out the requested service and prepare your bill
• To send you service updates and your invoice over WhatsApp (booking confirmations, job status, bill links)
• To respond to your enquiries and provide support

4. WhatsApp Communications

When you book a service, submit your number through our website, or message us on WhatsApp, you consent to receive service-related WhatsApp messages from RapidFix at the number you provide. These are transactional updates about your booking, job, and bill — not promotional spam.

You can opt out at any time by replying STOP to any of our WhatsApp messages, or by messaging us at the number below. We will stop sending you WhatsApp updates after you opt out.

5. Sharing Your Information

We do not sell your personal information. We share it only as needed to deliver our service — for example, with Meta Platforms (WhatsApp) to deliver messages you have opted in to, and with service providers who help us operate (such as hosting and database providers). These parties are only permitted to use your data to provide services to us.

6. Data Retention

We keep your information for as long as needed to provide our services, maintain service history, and meet legal or accounting requirements. You may request deletion of your data at any time.

7. Your Rights

You may request access to, correction of, or deletion of your personal information, and you may withdraw your consent to WhatsApp communications. To exercise any of these, contact us using the details below.

8. Contact Us

For any privacy questions or requests, reach us on WhatsApp or call:

+91 96678 91434